American Community Management
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Our Team
Dedicated, Honest, and Experienced Professionals Delivering Superior Management Services
Mel Herzberger began his property management career in 1970. With more than 40 years experience, he has become one of the most accomplished and respected professionals in Maryland. His reputation as a knowledgeable, diligent, and dedicated business operator has been the catalyst for ACM’s exceptional expansion over the past decade.

Mel has a long-standing commitment to the housing industry; he has served as president of the Home Builders Association of Maryland (HBAM) and the Maryland Institute of Builders. He has devoted his involvement in HBAM to member education and the legislative process, chairing legislative committees from 1978 through 1985. In 1983, Mel was named “Builder of the Year” by HBAM and was elected President in 1987. As HBAM President, he partnered with the late Jim Rouse in raising over one million dollars for Mr. Rouse’s Enterprise Foundation.

Mel served on the Board of Directors for the Chesapeake Chapter of the Community Associations Institute (CAI) and has served as a member of the Maryland Legislative Action Committee for CAI. He is an activist in Annapolis, Maryland throughout the lawmaking process and strongly influences decisions pertaining to community management and HOA/condominium associations. This involvement enables ACM to have a voice in a critical aspect of the management business that few other companies share. Mel's legislative initiative through the years has been in support of issues that are important to his clients. His commitment to education for those entering the building trade and property management fields, his advocacy for legislation to clarify the transition and warranty process for condominiums/HOAs, and his support for standardized community management contract language, demonstrate unwavering resolve to find solutions that further promote ethical real estate management practices.

ACM currently employs over 65 highly trained professionals consisting of property managers, community managers, property maintenance, accounting, and administrative personnel. While each department serves specific needs for our clients, ACM stresses a team oriented environment in which employees work cohesively to accomplish tasks and fulfill responsibilities. This interaction between departments enhances our ability to deliver professional services to the highest of standards. We take pride in our philosophy that promoting laudable employees from within the ACM family builds stronger corporate foundation and loyalty, ultimately increasing productivity throughout our organization. The department heads for each division are as follows:

Founder/Chairman of the Board
Mel Herzberger

President/CEO
Theresa McCoy
Theresa E. McCoy, CPA is the Chief Executive Officer (CEO) and President of American Community Management, Inc (ACM). Theresa joined ACM as Vice President of Accounting in May 2009 and was later appointed Chief Operating Officer of ACM in June 2015. Theresa earned a full academic scholarship to the esteemed George Washington University, where she received her degree in Business Administration in the field of finance. She is a Certified Public Accountant (CPA) with almost twenty years of experience working with management in a variety of businesses. Her background includes having served as an Assistant Controller with an international hotel chain, Senior Finance Officer with two multi-million dollar international non-profit organizations in the Washington, DC area, Senior Development Accountant with an Arlington-based real estate developer/management company and Vice President of Accounting/Controller with a Washington, DC-based housing finance agency where she led an accounting system migration and the delivery of a timely billion-dollar audit. Her business background has demonstrated her ability to effectively and efficiently coordinate the growth and expansion of our business. Theresa was honored as a National Scholar of the Horatio Alger Association for Distinguished Americans and continues to support this organization which provides college scholarships to underprivileged youth. She enjoys coaching entrepreneurs and training young professionals. She has a passion for mentoring youth and aspiring homeowners.
As CEO and President of ACM, Theresa continues to guide the delivery of our core and ancillary services by promoting excellence and integrity, while reinforcing leadership and operational efficiency for the company. 

Client and Administrative Services
The Administrative process is a primary function at ACM. Our commitment to on-line document management requires that our Community Administrators populate each website in order to assure that the governance process remains as transparent as possible.
Heather Griffing is ACM’s VP of Administrative Services and her duties include planning, organizing, and implementing administrative systems, training and collaborating on key business decisions with senior management. She leads our administrative team providing administrative and website services for more than 200 community governing Boards of Directors and 28,000 customers in Maryland. She joined ACM 2010.

Property Management
Robert "Bob" Guerin, Vice President
Bob joined ACM as a Community Manager in 2004 and has an outstanding 35 years of experience in residential and multifamily property management including the position of Property Manager for Monumental Properties and District Manager and Assistant Vice President for Town and Country Management. Bob has a Bachelor of Science degree in Business Management from the University of Baltimore and has earned the designation of a Registered Apartment Manager (RAM) from the National Association of Home Builders (NAHB).

​Community Management
Our community management team is led by Regional Community Managers who serve as Team Leaders, working with Community Managers and Support Staff.
Charlene Pindell is our VP of Community Management, and Regional Managers Sheri Courtock and Melody Flippo are leaders of our Community Management Teams.

​Maintenance
Dale Franklin, Manager
Dale Franklin has worked with ACM since its inception. He has an astounding 40 years experience in condominium and community maintenance management. Dale is primarily responsible for overseeing ACM's maintenance staff and coordinating our emergency response team.
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OFFICE HOURS

Appointments are highly encouraged
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Monday-Thursday 9:00 AM- 5:00 PM
Friday 9:00 AM- 1:00 PM 
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​Payment Address Only:
(Name of Association c/o ACM)
PO BOX 98161 
Phoenix, AZ 85038-0161

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Locations

American Community Management

Headquarters
1099 Winterson Road, Suite #200
Linthicum Heights, MD 21090 

Phone: 410-997-7767 
​
​Fax: 443-883-3745
Toll Free: 1-800-463-1086


Prince George's County/Greater Washington
Servicing DC, Montgomery County and Prince George's County, MD, Calvert County, Charles County, Northern VA
9701 Apollo Drive, Suite #451
Largo, MD 20774

Phone: 301-596-0307 

Richmond Virginia Office
7400 Beaufont Springs Drive, Suite #300
Richmond, VA  23225
Toll Free:
1-800-463-1086


© American Community Management, Inc. 2022
  • Home
  • Who We Are
    • Meet Our Team
    • Our Management Services
    • Our Systems
    • Education Series
    • Humanitarian Endeavors
  • Request A Proposal
    • Request a Proposal
    • Developers/Transitioning Communities
  • ACM RESOURCES
    • Tenant Registration
    • FAQ >
      • (NEW) Library of Terms
      • Contact US >
        • Connect with Us
        • Community Referrals
        • Testimonials
    • Vendor Partners
  • Homeowner Login