You Have Questions. We Are Here To Help!

FAQ

What is the purpose of an association?
The exact purpose of each association is outlined in the Controlling Documents and usually provide for the maintenance of common elements or limited common elements.  Another primary purpose of a community association is to ensure that an individual or group cannot negatively impact the market value of homes in the neighborhood.

Obtaining Information about my community and my account
The online secure Portal is your best tool for checking your balance, making payments, viewing meeting minutes, viewing governing documents, and much more. We encourage you to do so by going to www.acmhome.com.
 
Online Portal Help:
How to's /Training Guide

​What is a Resale Package?
A resale package is a packet of vital information provided to those purchasing a condominium or a home in an association. The package includes a complete set of recorded documents that govern your association.  In most jurisdictions the Seller is legally required to provide answers to certain questions about the requirements of homeowners in the association, updated financial reports, and an updated copy of all the controlling documents.  These disclosures typically require the disclosure of other possible changes being contemplated. Since associations are constantly changing the answers to these questions must be current and updated before each sale to allow the buyer to make consciousness decision before buying property.

What are the Community Managers Roles & Responsibilities?

Managers work irregular hours – Managers attend meetings in the evenings, complete on-site association visits, have scheduled meetings to attend, and regularly complete training. As a result, managers are on-the-go and do not maintain fixed office hours. Managers will typically respond to emails and phone calls within two full business days. If a manager is on scheduled leave or out of the office for more than a day, they will update their voicemail and email automatic responses, unless they are sick.
 
Managers are advisors – It is important to understand an association is governed by a Board of Directors typically comprised of elected homeowners.  While managers work closely with the Board, he or she is only an advisor, not a member of the Board, and cannot set Board policy. Managers are not engineers, attorneys, land surveyors, or auditors. The Board may retain these services if needed. We encourage you to attend the association meetings to stay informed.
 
Appointments with a manager – If you wish to speak with a manager in person, an appointment is required. Because managers are on-the-go and do not maintain fixed office hours, please call to schedule an appointment with your manager. This will also allow the manager to have pertinent information available for the meeting and invite Board members to participate.
 
Solving your issue – We are here to help you! Managers are bound by laws, the association’s governing documents, and the Board. If the issue is not a violation of rules or is not in the scope of the manager’s authority from the Board, the manager may not be able to take any action. Managers may refer you to the appropriate resource for your issue. 
 
Social media and websites – Managers do not moderate or control social media. Some Boards or individuals have created social media pages or websites on their own that are outside the control of the manager.
 
Emergencies – Matters that are not a risk of imminent bodily harm or significant property damage are dealt with during normal business hours. To report an emergency that does pose a risk of imminent bodily harm or significant property damage, after calling 911, if applicable, call 410-997-7767 and option 4 for an emergency if it is after normal business hours.
 
Criminal concerns or suspicious activity – For all criminal matters or suspicious activity, please immediately call 911 or your local police agency before contacting our office or posting on social media.
 
Conflicts – Managers are trained to deal with conflict but will NOT get involved in quarrels or disputes between neighbors.  
 
Feedback to the Board of Directors - We encourage you to send a letter or email to the Board, for all questions and concerns about Board policy. We also strongly encourage you to attend meetings and share your thoughts in a polite manner directly to the Board. Profanity, threats, and providing false information will not be tolerated.
 
Contractors and vendors – Managers are responsible for monitoring contractors and vendor performance, but not for on-site supervision. If you have a concern about a contractor, we encourage you to send a letter or email to the manager who may notify the Board. The Board will then decide how to proceed under the terms of the contract. Please do not interfere with any contractor performing work in the community. 
 
Repairs to private property – Neither managers nor the association are responsible for repairs, or coordinating repairs, to a homeowner’s personal property with very limited exceptions for condominiums.
 
Accounts in collections – Because of strict collection laws, once an account is turned over to the association’s attorney for the collections process, neither the manager nor Board can communicate with anyone about the account. You must work through the association's collection’s attorney.