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(Name of Association c/o ACM)
PO Box 98161 
Phoenix, AZ 85038-0161

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REQUEST A RESALE PACKAGE
RESALE PACKAGE - FAQs 
frequently_asked_questions_about_resale_packages_2023.pdf
File Size: 454 kb
File Type: pdf
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OUR SERVICE GUARANTEE 

We are here simply because YOU deserve the best customer service experience and we endeavor to provide that to you as a homeowner in an ACM- managed community. We honor our selection by your Board of Directors and we pledge Our Service Guarantee.  Please take advantage of the volume of community information and documents available to you as well as your account balance and payment options on your community portal. Access these features by logging into your community portal above.  For all other questions, remit a resident request. Please allow our staff to listen, log and take action to resolve your need. 
We will acknowledge and respond to your request in 24 hours.  Please understand that some questions require some research, follow-up and/or communication with your Board of Directors. Some items, such as insurance claims or scheduling work with a contractor, may take longer.  Know that we are working on your association's behalf. We will do everything in our power to reach a resolution as expeditiously and effectively as possible.

You may reach our call center by calling 410-997-7767. In case of an after hours emergency please follow the prompts for emergency services. 
Resources for New Homeowners
Have questions we are here to help.
https://acmhome.condocerts.com/resale/ provides reliable, around-the-clock online access to all governing documents and critical project data for lenders, closing agents, real estate professionals and homeowners. HomeWiseDocs.com is a simple to use electronic platform. The system enables you to request the information you need from the convenience of your home, office or from the road at any time day or night.  
“We respect the volunteerism, dedication, and commitment of time and talent of Board Members to serve the community's needs. Our mission is to facilitate a positive direction on behalf of the Board of Directors.”
 
Charlene Pindell
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