We are here simply because YOU deserve the best customer service experience and we endeavor to provide that to you as a homeowner in an ACM- managed community. We honor our selection by your Board of Directors and we pledge Our Service Guarantee. Please take advantage of the volume of community information and documents available to you as well as your account balance and payment options on your community portal. Access these features by logging into your community portal above. For all other questions, remit a resident request. Please allow our staff to listen, log and take action to resolve your need.
We will acknowledge and respond to your request in 24 hours. Please understand that some questions require some research, follow-up and/or communication with your Board of Directors. Some items, such as insurance claims or scheduling work with a contractor, may take longer. Know that we are working on your association's behalf. We will do everything in our power to reach a resolution as expeditiously and effectively as possible. During normal business hours you may reach our customer service team by calling 410-997-7767. If this is an after hours emergency please call us at 410-997-7767 and follow the prompts for emergency services.
American Community Management (ACM) was founded in 2001 by merging two management companies in the Baltimore-Washington metropolitan area, each with more than 15 years experience when the merger took place. Over the past decade, our company has established itself as a leader in community administrative management throughout Maryland. We have emerged as one of the most prominent management firms in the entire state, servicing over 25,000 households within over 200 residential properties, and an additional half million square feet of office condominiums.
Our success is driven by the dedication and commitment of our team of very talented people. We contract with our clients to support the governing body of each community in their efforts to govern. Our administrative effort encompasses a number of procedures and tasks to include: accounting, record keeping, community management assistance, facility inspections, and many others. Our management and administrative procedures, technical expertise, and command of the latest technology, will mean little if we lose sight of our commitment to customer service, communication and transparency in business and governance.
HomeWiseDocs.com provides reliable, around-the-clock online access to all governing documents and critical project data for lenders, closing agents, real estate professionals and homeowners. HomeWiseDocs.com is a simple to use electronic platform. The system enables you to request the information you need from the convenience of your home, office or from the road at any time day or night. Click the link below and get started today.