Interactive Technology Lets You Manage Your
Community Website and Personal Homepage

ACM’s community portal website, www.acmhome.com, is a critical component of our business and provides the platform where our innovative systems merge. We have designed a portal that serves as a gateway to homeowner interaction and community involvement. Communication, awareness, and proactive residents are vital to all associations and our goal is to create a site owners feel inclined to visit frequently. This is achieved by links to various types of community related information and a “one stop shop” for access to pertinent association documents.

Through this secure, interactive website system, owners are conveniently kept apprised of the latest news, announcements, and information posted by ACM and/or the Board of Directors. Once registered online, residents have access to: governing documents, meeting agendas, meeting minutes, newsletters, annual budgets, classified ads, local merchants/contractors, message boards, user manuals for home appliances, and “how to” instructional videos. We have established a resident-centric experience for our clients, in which association fees, utility service payments, maintenance requests, architectural requests, resale request info, clubhouse reservations, and pool pass applications can all be easily submitted online. Owners can also create a personalized homepage, ostensibly customizing their site with selected applications, such as: local news, events, sports, traffic, weather forecasts, movie reviews, and special interest groups or clubs. These selected applications flow through to the homepage, along with informational memorandums/notices from your community website, each time you log in.

To launch our dynamic website program, ACM created the position of Website Coordinator, a full time employee solely dedicated to operating and overseeing all aspects of our portal, including the community websites accessed through it. Erin McCullin, a talented and vibrant professional, was hired in 2009 to take on this position. She is responsible for establishing training programs for our staff, residents, and board members, as well as responding to all inquiries relating to website functionality and administration. “The Electronic Neighborhood,” an article written by Erin, was published on the front page of the Community Associations Institute (CAI) spring 2010 edition of The Beacon. This publication focused on the evolution of the community website and how today’s technologies can vastly improve communication amongst owners, managers, and board members. Erin has coordinated our website program since its inception. She continually strives for innovation through new features and improvements to our website systems, a product that distinguishes us from our competitors.

Boards of Directors for associations throughout the communities we manage, appreciate the impact our exceptional website technology has on their productivity. Since its inception in 2009, we have received vast positive feedback from boards, expressing their satisfaction with the overall convenience and effectiveness of this service. Board members have 24 hour a day access to: status of architectural and maintenance requests, proposals and contracts, violation notices, pertinent correspondence, and current financial information (including the report of owner arrearages). Email notifications are also automated once a new management report and/or monthly financials are generated. We appreciate the fact that board members are volunteers and have chosen to give up valuable time to serve their associations. We also recognize this is often a thankless job amidst the challenges of balancing busy personal and professional schedules. Our objective is to make the tasks facing association boards as easy as possible to navigate through and accomplish.

We ardently encourage a transformation to “The Electronic Neighborhood” and this progressive “green” approach to community management. Amongst other inefficiencies created by not incorporating ACM’s website technology, associations should be mindful of the cumulative costs of unnecessary printing, copying, and postage. These considerations notwithstanding, we understand there are many owners and board members who do not embrace interactive websites and electronic information flow. Bearing this mind, ACM will cater to the requests of each board/association and remains adaptable to the preferred management practices of our clients.