Dedicated, Honest, and Experienced Professionals
Delivering Superior Management Services.
Mel Herzberger began his property management career in 1970. With more than 40 years experience, he has become one of the most accomplished and respected professionals in Maryland. His reputation as a knowledgeable, diligent, and dedicated business operator has been the catalyst for ACM’s exceptional expansion over the past decade.
Mel has a long-standing commitment to the housing industry; he has served as president of the Home Builders Association of Maryland (HBAM) and the Maryland Institute of Builders. He has devoted his involvement in HBAM to member education and the legislative process, chairing legislative committees from 1978 through 1985. In 1983, Mel was named “Builder of the Year” by HBAM and was elected President in 1987. As HBAM President, he partnered with the late Jim Rouse in raising over one million dollars for Mr. Rouse’s Enterprise Foundation.
Mel served on the Board of Directors for the Chesapeake Chapter of the Community Associations Institute (CAI) and has served as a member of the Maryland Legislative Action Committee for CAI. He is an activist in Annapolis, Maryland throughout the lawmaking process and strongly influences decisions pertaining to community management and HOA/condominium associations. This involvement enables ACM to have a voice in a critical aspect of the management business that few other companies share. Mel's legislative initiative through the years has been in support of issues that are important to his clients. His commitment to education for those entering the building trade and property management fields, his advocacy for legislation to clarify the transition and warranty process for condominiums/HOAs, and his support for standardized community management contract language, demonstrate unwavering resolve to find solutions that further promote ethical real estate management practices.
ACM currently employs over 65 highly trained professionals consisting of property managers, community managers, property maintenance, accounting, and administrative personnel. While each department serves specific needs for our clients, ACM stresses a team oriented environment in which employees work cohesively to accomplish tasks and fulfill responsibilities. This interaction between departments enhances our ability to deliver professional services to the highest of standards. We take pride in our philosophy that promoting laudable employees from within the ACM family builds stronger corporate foundation and loyalty, ultimately increasing productivity throughout our organization. The department heads for each division are as follows:
Mel Herzberger, President CEO
Director of Accounting and Collection Services
Fredrick joined ACM as an Accounting Analyst in 2014. He is a Certified Public Accountant (CPA) candidate with over 10 years of experience. Fredrick has a Bachelors Degree in Economics from Towson University. He supervises a team of accounting professionals and collections personnel.
Client and Administrative Services
The Administrative process is a primary function at ACM. Our commitment to on-line document management requires that our Community Administrators populate each website in order to assure that the governance process remains as transparent as possible.
Heather Griffing is ACM’s VP of Administrative Services and her duties include planning, organizing, and implementing administrative systems, training and collaborating on key business decisions with senior management. She leads our administrative team providing administrative and website services for more than 200 community governing Boards of Directors and 28,000 customers in Maryland. She joined ACM’s Property Management department in 2010.
Robert "Bob" Guerin, Vice President
Bob joined ACM as a Community Manager in 2004 and has an outstanding 35 years of experience in residential and multifamily property management including the position of Property Manager for Monumental Properties and District Manager and Assistant Vice President for Town and Country Management. Bob has a Bachelor of Science degree in Business Management from the University of Baltimore and has earned the designation of a Registered Apartment Manager (RAM) from the National Association of Home Builders (NAHB).
Our community management team is led by Regional Community Managers who serve as Team Leaders, working with Community Managers and Support Staff.
Charlene Pindell is our VP of Community Management, and Regional Managers Sheri Courtock and Melody Flippo are leaders of our Community Management Teams.
Dale Franklin, Manager
Dale Franklin has worked with ACM since its inception. He has an astounding 40 years experience in condominium and community maintenance management. Dale is primarily responsible for overseeing ACM's maintenance staff and coordinating our emergency response team.